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Shipping Terms and Conditions
MatsMatsMats.com ships to addresses within the 50 United States, U.S. territories, and U.S. military installations. Additionally, we have partnered with International Checkout, Inc. to process international orders, allowing you to receive our products anywhere in the world.
The following is intended to provide you with more information regarding shipping rates and restrictions.
Shipments within the 48 contiguous states, Alaska, Hawaii, U.S. territories and U.S. military locations may be shipped via a variety of carriers. UPS Ground is our primary shipping method. However, depending on the products ordered and their destinations, your items may ship via UPS Ground, FedEx Ground, US Mail, or freight truck.
Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only. Some products cannot be shipped by U.S. Mail, in which case a physical street address will be required to deliver the order via alternate carrier.
When receiving a truck/freight shipment:
Please inspect the shipment for any possible transit damage and verify the number of packages indicated picked up on the delivery receipt matches the number of packages unloaded from the truck BEFORE signing the delivery receipt.
If there is any damage to the merchandise please refuse delivery of the damaged product (s) ONLY and accept delivery of all other items. If there are any packages missing, please note the shortage on the delivery receipt and request a "tracer" be placed on the missing packages. As soon as the damaged product (s) arrive back to our warehouse we will issue replacements free of charge.
If the damaged merchandise is not refused at the time of delivery a claim will have to be filed with the delivering carrier. As a result, replacements will not be issued until a claim determination has been made.
If you cannot tell if there is damage to the product(s) but the carton or packaging is torn then please note the possible damage on the delivery receipt. Be specific in describing the carton or packaging. You must save the packaging - without the packaging damaged claims will be denied.Keep your copy of the freight bill and ask the driver for the telephone number of their OSD (Overage, Shortage, Damage) department. Call the carrier immediately to report the damage, if you find damage to the merchandise after unpacking. IMPORTANT!! You only have 5 days to report damage! The carrier will then send an inspector to your location to inspect the merchandise.
Many of our products are large and/or heavy and are therefore generally very expensive to ship via expedited delivery methods. Nevertheless, feel free to contact us, and we will be happy to provide you with a shipping quote for expedited delivery (overnight, 2nd day, or 3-day).
In order to determine your shipping cost, please add your item(s) to the shopping cart and proceed with the checkout process. After providing your shipping address, but prior to providing any payment information, you will be presented with your shipping cost.
Shipping Rate Exceptions:
Orders shipped outside of the contiguous 48 states (e.g. Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, etc.) may incur additional shipping costs. Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only and may incur additional shipping costs. If additional shipping costs are incurred, customer service will contact you with the additional shipping costs for approval prior to shipment.
International shipments can be placed online through our partnership with International Checkout, Inc. Simply add your products to our shopping cart and proceed using the "International Checkout" button. The items currently in your shopping cart will be automatically transferred to International Checkout, and you will place your order with them. You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery via a reputable, international, shipping company. Since you are placing your order directly with International Checkout, please familiarize yourself with their terms and conditions and address all inquiries regarding international orders to the International Checkout Customer Service Department at firstname.lastname@example.org.
MatsMatsMats.com is an environmentally conscious company. Whenever possible, we try to reuse shipping boxes and packing materials that were previously used and have been reconditioned for reuse.
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